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Faq

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FAQ

Account

Creating a Atew Solutions account is easy. Just tap “Sign up” from the Atew homepage. After filling out your email, username, and password, you’ll be asked to verify your phone number.

We only allow users to create one account each.

We ask users to verify their account with an SMS code to make sure only the account owner can log in.

If your device is unable to receive text messages, you can also request to receive your verification code through a phone call. If you’re using Atew Solutions from a device that can’t receive text messages or phone calls (e.g. a tablet), please use your mobile phone number and check your phone for the verification code.

Keep your information secure by using a strong password and making sure to never share it. Double check that you’ve used the correct email and phone number on your account.

Be sure to avoid clicking through any questionable emails that don’t look like they came from Atew Solutions.

If you’re not logged in and need to reset your password:

Please tap on Reset Password, then enter the email address you used to register with Atew Solutions.

We’ll send you an email with “Reset Password” in the subject line.

Click the link in the email to reset your password.

FAQ

Listing

Sellers shouldn’t list name-brand items without proof of authenticity. We may ask for further proof of authenticity if we need more information to complete a review of the listing.

 

This might include, but isn’t limited to:

 

Date codes

Receipts

Serial Numbers

IMEI Numbers (for cell phones)

Certificates

Brand markers.

Browse Atew Solutions to see what similar items are being priced at. Setting your price competitively increases the chances of selling your item.

Different items will be more popular in different seasons. For example, consider discounting a winter jacket during the summer.

Adjust the price.

Please read carefully our Prohibited Items Policy.

FAQ

Returns & Refunds

Your refund will be issued once the item has been received and verified by the seller. 

 

Depending on the method of payment, from bank to credit provider, refunds are processed differently. It can take up to 5-10 business days for your financial institution to reflect the refund in your account, but it will typically arrive faster. In rare cases it may take up to 30 days for the funds to appear back in your account.

 

Please reach out to your financial institution or PayPal if you are concerned about your refund process.

All returns must go through Atew Solutions. We want to ensure that the return meets the conditions of our Return Policy. If we approve the request, we’ll send a prepaid return label straight to your email inbox.

We can’t protect returning items on your own. If you do so, the transaction may be completed regardless so the seller’s funds can be released.

Once your buyer’s return request is approved and we issue a return shipping label, they have 3 days to send the item back. It may take up to 24 hours for the tracking information to update once the item has been dropped off.

 

If you haven’t received tracking updates more than 4 days after a return is approved, please contact the shipping carrier to locate your item.

If your return is not in transit within the required time, the transaction will be completed and payment will be released to your seller.

 

If you are having any trouble returning an item, please contact us immediately.

FAQ

Security

Did a seller ask you to pay them through Western Union or PayPal? Maybe they suggested you meet in person. They may have promised you a deal, or you might feel like you’re helping them avoid Atew’s selling fee. Completing a sale outside of the Atew Solutions app is called an “offline transaction”, and it could put you at risk: If your item shows up not as described — or doesn’t show up at all — our hands are tied.

When you purchase through Atew Solutions, your transaction is protected. The seller won’t receive your payment until after you receive the package and verify that everything checks out.